We respect your privacy. This notice explains how Durant Physical Therapy (“we,” “our,” or “us”) collects, uses, and safeguards your information when you visit our website [insert URL] and how we comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

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1. Information We Collect

When you interact with our website, we may collect:

• Personal Information You Provide: Name, email address, phone number, insurance information, and any details submitted via forms or appointment requests.

• Health Information: If you submit medical or health-related information electronically, it will be treated as protected health information (PHI) under HIPAA.

• Payment Information: If you pay for services online, your payment will be processed securely by a third-party provider — we do not store full credit card numbers.

• Technical/Usage Data: IP address, browser type, device information, and pages visited (via cookies or analytics tools).

 

2. How We Use Your Information

We use the collected information to:

• Provide, coordinate, or manage your care and appointment scheduling.

• Respond to inquiries and send requested information.

• Process billing and payments.

• Improve website functionality and user experience.

• Comply with legal, regulatory, and HIPAA obligations.

We do not sell or rent your personal information.

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3. HIPAA: Our Responsibilities Regarding Your PHI

We are required by law to:

• Maintain the privacy and security of your protected health information (PHI).

• Provide you with this Notice explaining our privacy practices.

• Notify you promptly if a breach occurs that may compromise your information.

 

4. How We May Use and Disclose PHI

We may use or disclose your PHI for:

• Treatment: Sharing information with your referring physician or other health care providers involved in your care.

• Payment: Billing your insurance company or other responsible party.

• Health Care Operations: Quality improvement, accreditation, staff training, and compliance audits.

We may also disclose your PHI as permitted or required by law (public health, legal requirements, worker’s compensation, etc.). We will obtain your written authorization for any other uses or disclosures not described in this notice.

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5. Your Rights Regarding PHI

You have the right to:

• Access your medical records and request a copy.

• Request an Amendment to your records if you believe they are incomplete or incorrect.

• Request Restrictions on how we use or share your PHI (though we may not be able to comply with all requests).

• Confidential Communications: Ask us to contact you at a specific address, phone, or email.

• Accounting of Disclosures: Receive a list of certain disclosures of your PHI.

• Paper Copy: Request a paper copy of this notice at any time.

To exercise these rights, contact our Privacy Officer, Francesca Durant, at contact@duranttherapy.com.

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6. Data Security

We use physical, administrative, and technical safeguards to protect your PHI and personal data transmitted through our website. However, no method of transmission over the Internet is completely secure. Please do not submit highly sensitive information online unless requested via our secure patient portal.

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7. Cookies and Tracking

Our website may use cookies and analytics tools to improve performance. You can disable cookies in your browser, though some site features may not work properly.

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8. Third-Party Links

Our website may link to other websites or services. We are not responsible for the privacy practices or content of those third parties.

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9. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

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10. Changes to This Notice

We may update this Privacy Policy and HIPAA Notice from time to time. Any changes will be posted on this page with an updated effective date.

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11. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

• Practice Privacy Officer: Francesca Durant at 860-430-2344

• HHS Office for Civil Rights: 1-800-368-1019

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12. Contact Us at Durant Physical Therapy at 2928 Main Street Glastonbury, CT 06033, 860-430-2344